Annet Service Assurance

Annet is the service assurance application for all KPN helpdesks. One one hand it discloses the administrative data of customers and the products. On the other hand it offers support employees a range of online tests and repairs to effectively troubleshoot customer problems.

Plance carried out the following activities for Annet:

impact-analysis for new functionality
design and negotiation of new functionality
design of new data integration components
implemented a variety of improvements to streamline the development process

Date: 2010
Categories: Detachering, Java Development
Client: KPN

Related Projects

Monitoring Web App plus Back-end

For a large non-profit customer, Plance developed a web-front end and JSON back-end service layer for monitoring operational readiness of…
ValuedProfessionals Interaction Design

ValuedProfessionals is a startup in the field of Human-Capital-Management (HCM). It’s main objective is to get the right person in…
Make Online Quality System

Make is a web based process- and task-oriented management system for quality assurance, developed along the SaaS model. The underlying…