Annet Service Assurance

Annet is the service assurance application for all KPN helpdesks. One one hand it discloses the administrative data of customers and the products. On the other hand it offers support employees a range of online tests and repairs to effectively troubleshoot customer problems.

Plance carried out the following activities for Annet:

impact-analysis for new functionality
design and negotiation of new functionality
design of new data integration components
implemented a variety of improvements to streamline the development process

Date: 2010
Categories: Detachering, Java Development
Client: KPN

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